Replacement within 6 working days from the date of purchase, return within 3 working days from the date of purchase.* Return and replacement are conditioned on the product not being opened, and the product must be returned in its original condition without any damages, defects, or if it has been installed in the car or operated. Replacement and return include all products across their categories. Yes, the full product value will be refunded upon return if the product is in its original condition and has no damages or defects. Al-Estora City Store will refund you the full amount upon return if the product is in its original condition and does not include service fees such as shipping charges. Shipping costs may be deducted from the product value if payment was not made directly. You can replace the product with another if the other product has higher specifications, and the customer pays the difference, provided the product is in its original condition and has no damages or defects or has been installed in the car or operated. Shipping costs will only be refunded if there was a mistake on the company's side regarding the product or shipping. Can shipping costs be refunded upon replacement? The customer bears the shipping costs upon replacement, and they are not refunded. Is the product and shipping cost refunded if a wrong product was delivered? Yes, the product value and shipping costs are refunded if the wrong product was delivered by the company or if it is replaced with the correct product. The refunds will be processed in the same way as the original payment or to one of your official accounts. In case of cash on delivery, you will be contacted to determine an alternative payment method. It takes 10-15 actual working days (excluding Friday) to process the refund request and return the funds.